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The Essential Guide: What Is UCaaS and How Can It Benefit Your Business

What is UCaaS and How Can It Benefit Your Business

Think about your house. What kind of phone do you have? Do you still use a landline? What about your family members? Do all of them still have a landline? We’d wager to say most of the people you know use cell phones. Why do you think that is? Is it the convenience of having a minicomputer in your pocket? Is it the features and functions a cell phone can do for you?  
 
If you are still using a landline in your business, did you know there is a better option? UCaaS is a communications system that can offer you several features and functions that a landline simply cannot. Just like your household switched from landlines to cell phones, it’s time for your business to switch from a landline to UCaaS.  

What is UCaaS?  

UCaaS stands for Unified Communications as a Service. UCaaS is a cloud-based business phone system. This phone system streamlines communications in the office. A cloud-based phone system allows the users to communicate clearly and effectively. Due to the internet-based nature of UCaaS, as long as you have access to the internet, you can access your phone system. 

Reliability  

Have you ever had to shut down your business for the day due to a power outage or bad weather? Those issues tend to plague phone systems that are run on traditional phone lines. When you switch over to an internet-based phone system like UCaaS, you no longer need to worry about not being able to access your system during an outage.  

Geo-redundancy gives your system a reliability that traditional phone systems simply cannot match. A geo-redundant system means that the servers that support your system are in more than one geographic location. In reality, they can even be spread across the globe. When one site goes down due to an outage, fail safes are in place for the system to automatically switch to a different location if/when necessary. This all translates to your internet-based system to be much more reliable than traditional communication systems.  

Scalability 

Think back to the beginning of your business. Did you start with as many employees as you have right now? If you have grown and needed to add phone lines, was it an easy task? We would wager it was not easy. That’s because traditional phone lines need to have a technician come on-site and run new lines and wires in order to support the growing phone system. To get someone on site, you would need to call your provider days to weeks before someone could come on-site. This can be a very slow and expensive process. 

On the other hand, UCaaS is simple to scale. Not only can you add several users to your system at one location, but you can expand your business to other locations as well. You can even support remote workers with UCaaS. Since it’s cloud-based, any device connected to the internet can become a part of your UCaaS solution with a simple discussion with your provider.  

The Business Benefits of UCaaS 

When you upgrade your communications to UCaaS, you can rest assured that your business will benefit from that decision. The following benefits are just the tip of the iceberg of what you can expect when you upgrade to a cloud based system.  

  • Improved Collaboration: Did you know that, according to UC Today, employee use of collaboration tools is up by 44 percent?  A reliable system can boost collaboration.
  • Call Clarity: Traditional phone lines are susceptible to outside interference. UCaaS does not suffer from these interferences.  
  • Better Customer Experience: The features and functions within a UCaaS system can improve customer experience through faster and smoother connections with the customer relations team.  

PressONE is the Perfect Provider 

PressONE wants you to succeed. We work hard to make sure our customers have the systems that benefit their business. We will ensure you not only have the best system, but also the know-how to ensure that you are using the system to the best of your ability. If you are still wondering exactly what is UCaaS, we can help you out. Contact us today, and we can walk you through the PressONE solutions and what they can do for your business.  

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