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How Does Omnichannel Improve Customer Experience?

How Omnichannel Customer Experience Can Improve Your Service

You’ve probably heard the term “omnichannel” tossed around quite a bit. It seems to be the next big thing in the customer experience space. But you might be wondering – does it live up to the hype? Will it actually improve our CX? Our answer is absolutely, and here’s why.   How Does an Omnichannel Approach […]

Contact Center for Small Business: How Omnichannel Features Drive Growth 

contact center for small business

Nowadays, customers expect the most pleasant customer service experience they can get out of businesses they patronize. According to a recent study, 86 percent of customers are willing to pay more for better customer experiences. This statistic serves as a reminder that the quality of customer service can be the make-or-break factor for businesses aiming […]

Demystifying Omnichannel Contact Centers: Exploring the Key Concepts and Benefits 

what is omnichannel contact center?

As a business owner, you should know that a one-time interaction with a customer isn’t enough to sustain your business; you need to build long-lasting customer relationships. Nowadays, consumers are not just looking to buy a product or get a service and then never hear from the business again; they are also seeking a company […]

Boost Customer Satisfaction with an Omnichannel Contact Center 

omnichannel contact center

Do you know how can a contact center improve your customer service? Did you know that customer service is the one thing that can make or break a business? In fact, a study conducted by Microsoft found that 90% of Americans use customer service as a factor in deciding whether to do business with a […]