7 Things to Consider Before Choosing a UCaaS Provider 

UCaaS provider

UCaaS (unified communications as a service) has emerged as a winning tool to improve business communications across all industries. This modern technology is a cloud-based solution integrating various communication and collaboration tools into a single, unified platform.    However, when getting UCaaS, you must choose the right provider to reap this solution’s benefits. Selecting the right […]

Demystifying Omnichannel Contact Centers: Exploring the Key Concepts and Benefits 

what is omnichannel contact center?

As a business owner, you should know that a one-time interaction with a customer isn’t enough to sustain your business; you need to build long-lasting customer relationships. Nowadays, consumers are not just looking to buy a product or get a service and then never hear from the business again; they are also seeking a company […]

Boost Customer Satisfaction with an Omnichannel Contact Center 

omnichannel contact center

Do you know how can a contact center improve your customer service? Did you know that customer service is the one thing that can make or break a business? In fact, a study conducted by Microsoft found that 90% of Americans use customer service as a factor in deciding whether to do business with a […]

The Hosted Call Center and Your Business 

hosted call center

Auditory, visual, kinesthetic, introvert, and extrovert, there sure are a lot of different ways to label people. In fact, this doesn’t even begin to scratch the surface of all the labels we can give people. One this is for sure, we are all different and we all have different preferences.   When you own and operate […]

PressONE: A Unique Partner Program

agent partner program

In the world of communications, partners are a key element of businesses finding the right providers for their needs. With so many products and services out there, it can be a huge struggle to find a product that has all of the features and commodities that will work best for them and their teams. As […]

PressONE with Cisco Webex

Cisco Webex

The world of communications is moving faster than ever.  With hybrid and work from home modalities gaining popularity after the 2020 pandemic, it is commonplace to see teams not working together in an office. For this reason, businesses have had to adapt their communications to being as flexible as possible.  Over here at PressONE, we […]

Hosted Call Center Solution: A Quick Guide 

Hosted Call Center Solution

If you have a small or medium-sized business, you may think that a call center is an unnecessary feature that will just cost you money with no real return on investment. However, this is far from the truth. In this blog, we will discuss the basics of hosted call center solutions. This includes what they […]

The Basics & Benefits of Hosted Customer Services 

Hosted customer service

It’s no secret that customer service teams are eager to continue working from home. All you have to do is look at recent statistics! Over 87% of employees polled in a recent survey expressed that they didn’t want to work in the office full-time. Internet searches for “work when you want remote jobs” increased by […]