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PressONE Features

PressONE's UC Solution Features

System Features Company-Wide (Office/Site Manager) Lite Business Premium Call Center Call Center Supervisor
Visual AA Builder ✔️
Dial By Name Directory ✔️
Dial By Extension ✔️
Intro Greetings ✔️
Post Welcome Greeting ✔️
Multiple Language Support ✔️
Unlimited Level ✔️
Configurable AA Timeouts
Call Pickup
Directed Call Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Group Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Site Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Domain Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Audio Conferencing (Dedicated Bridge)
Leader Login ✔️ ✔️ ✔️ ✔️ ✔️
Leader PIN ✔️ ✔️ ✔️ ✔️ ✔️
Participant PIN ✔️ ✔️ ✔️ ✔️ ✔️
Require Leader to Start ✔️ ✔️ ✔️ ✔️ ✔️
Begin and End Times ✔️ ✔️ ✔️ ✔️ ✔️
Max # of Participants ✔️ ✔️ ✔️ ✔️ ✔️
Save Participants ✔️ ✔️ ✔️ ✔️ ✔️
Announce Participants ✔️ ✔️ ✔️ ✔️ ✔️
Arrive/Depart Tones ✔️ ✔️ ✔️ ✔️ ✔️
Reports ✔️
Platform Integrations
Screen Pop to Hundreds of Apps ✔️ ✔️ ✔️ ✔️ ✔️
Deep integration with Hundreds of CRM's and ERPs ✔️ Additional Additional
Full Rest API ✔️ ✔️ ✔️
Monitoring
Listen In ✔️ ✔️
Barge In ✔️ ✔️
Whisper ✔️ ✔️
Multicast Paging
Overhead Paging ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Device/Phone Based Paging ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Call Parking
Static call Parking ✔️ ✔️ ✔️ ✔️ ✔️
Parking on a Button ✔️ ✔️ ✔️ ✔️ ✔️
Parking in orbit (Dynamic Call Park) ✔️ ✔️ ✔️ ✔️ ✔️
Call Disposition and Notation
Notes ✔️ ✔️ ✔️ ✔️ ✔️
Nested Reasons ✔️ ✔️ ✔️ ✔️ ✔️
Transfers
Blind ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Attended ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Transfer to VM ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Text to Speech
Music on Hold ✔️ ✔️ ✔️ ✔️ ✔️
Voicemail Greetings ✔️ ✔️ ✔️ ✔️ ✔️
Auto-Attendants ✔️
Queue Announcements ✔️ ✔️
Messages to Agents ✔️ ✔️
Speech to Text (Speech Recognition)
Auto-Attendants ✔️
Intercom/auto answer ✔️ ✔️ ✔️ ✔️ ✔️
Hot Desking ✔️ ✔️ ✔️ ✔️
Call Recording
Always-On ✔️ ✔️* ✔️ ✔️ ✔️ ✔️
Device Based Recording ✔️ ✔️ ✔️ ✔️ ✔️
Mid-Call Recording/Redaction ✔️ ✔️ ✔️ ✔️ ✔️
Call Recording File Remote Storage - AWS, Wasabi, SFTP, FTP ✔️
Domain-Wide Recording ✔️
Time Frames/Schedules
Personal ✔️ ✔️ ✔️ ✔️ ✔️
Company-Wide ✔️ ✔️ ✔️ ✔️ ✔️
User Specific Features
Answering Rules
Ring Time Out ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
DND ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Call Screening ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Call Forwarding (Always, On Active, When Busy, Unanswered, Offline) ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Simultaneous Ring ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Sequential Ringing ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Answer Confirmation ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Conference (Personal Bridge)
Leader Login ✔️ ✔️
Leader Pin ✔️ ✔️
Participant Pin ✔️ ✔️
Require Leader to Start ✔️ ✔️
Begin/End times ✔️ ✔️
Max Number of Participants ✔️ ✔️
Save Participants ✔️ ✔️
Announce Participants ✔️ ✔️
Arrive/Depart Tones ✔️ ✔️
Voicemail ✔️ ✔️
Voicemail to Email ✔️ ✔️ ✔️ ✔️ ✔️
Voice Distribution ✔️ ✔️ ✔️ ✔️ ✔️
Voicemail Copy ✔️ ✔️ ✔️ ✔️ ✔️
Transcription ✔️
OneFAX
Fax-To-Email ✔️
Email-to-Fax ✔️
Portal ✔️
Fax-To-Fax (ATA) ✔️
Call Waiting ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Operator Forward ✔️ ✔️
Presence ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Time Frames ✔️ ✔️ ✔️ ✔️ ✔️
Single Sign-On (SSO) -- Google/Microsoft/Apple ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
MFA ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Group Chat ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
SMS/MMS ✔️
Music on Hold ✔️ ✔️ ✔️ ✔️
Multiple Device Managmenet ✔️ ✔️ ✔️ ✔️ ✔️
Visual Button Builder ✔️ ✔️ ✔️
Contact Center and Queues
Call Center Stats
Callers Waiting ✔️ ✔️
Avg Wait Time ✔️ ✔️
Avg Handling Time ✔️ ✔️
Abandon Rate ✔️ ✔️
Calls Answered ✔️ ✔️
Call Volume ✔️ ✔️
Call Center Reporting
Queue Statistics ✔️ ✔️
Agent Statistics ✔️ ✔️
Agent Availability ✔️ ✔️
DNIS Statistics ✔️
Call Queue Routing
Round Robin (Longest Idle) ✔️ ✔️
Tiered Round Robin ✔️ ✔️
Ring All ✔️ ✔️
Linear ✔️ ✔️
Linear Cascade - Agents to Ring initially ✔️ ✔️
Linear Cascade - Agents to Add after Timeout ✔️ ✔️
Call Park ✔️ ✔️
Forward if Unavailable ✔️ ✔️
Forward if Unanswered ✔️ ✔️
Call Back ✔️ ✔️
Insterstitial Audio Annoucements ✔️ ✔️
Call Queue Thresholds
Max Expected Wait Time ✔️
Max Queue Length ✔️
Queue Ring Timeout ✔️
Agent Ring Timeout ✔️
Call Center Agent Settings
Agent Status (built in and custom) ✔️ ✔️
Wrap Up Time ✔️ ✔️
Max Simultaneous Calls ✔️ ✔️
Forward if Unavailable ✔️ ✔️
Queue Priority for Agent ✔️ ✔️
Request Confirmation ✔️ ✔️
Auto-Answer ✔️ ✔️
Pick-up calls waiting in Queue ✔️ ✔️
Transfer calls waiting in Queue ✔️ ✔️
Prioritize Calls waiting in queue ✔️
Web phone with Agent Stats, Controls, Chat ✔️ ✔️
General Call Queue Settings
Call Recording ✔️ ✔️
Statistics ✔️
Message to Agent ✔️
Require Agents ✔️
Require Music on Hold(MOH) ✔️
Logout Agent on Missed Call ✔️
Intro Greetings ✔️
SMS Queuing
Allows Queues to accept SMS messages where call center agents will handle the text conversation ✔️ ✔️
SMS Queuing Statistics ✔️
Monitoring, Data, and Analytics
Call Center Reports
Queue Statistics ✔️
Agent Statistics ✔️
Agent Availability ✔️
DNIS Statistics ✔️
Call Center Stats-Home Page ✔️
Callers Waiting ✔️
Average Wait Time ✔️
Average Handling Time ✔️
Abandon Rate ✔️
Calls Answered ✔️
Call Volume ✔️
Real-Time Analytics
Real-Time Analytics ✔️
Custom Wallboards for Call centers ✔️
Create/Edit/Share Wall boards and KPI’s ✔️
Chart Types - Line Graph, Gauge, Single Stat, Grid, Notes, iFrame ✔️
Company - Wide Graphs and Statistics
Peak Active Calls ✔️
Call Volume ✔️
Total Minutes ✔️
Users and Applications (qtys) ✔️
Usage Stats (voice, sms) ✔️
Call History with Recording ✔️
Cradle to Grave Reporting ✔️
Sites
Geographical segmentation of customer account ✔️
Site Manager Scope to manage specific locations’ Users, Devices, CallerID, Queues, Telephone Numbers ✔️
Custom Caller ID ✔️
Custom 911 ✔️
Security Features
Portal Security
Secure Password Requirements ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Forced Password Reset ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Password Set/Reset via email ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
reCAPTCHA ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
User Welcome Emails ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
TLS and SRTP Audio Encryption ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Dictionary Attack Prevention ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Authorization Codes ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Dial Permissions ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Class of Service ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Unified Communications
WebRTC/Progressive Web App
Video Conferencing ✔️ ✔️ ✔️ ✔️ ✔️
Chat ✔️ ✔️ ✔️ ✔️ ✔️
SMS ✔️ ✔️
Softphone (IoS, Android, WIN, MAC)
Microsoft Teams Integration (Softphone) ✔️
SNAPMobile ✔️ ✔️ ✔️ ✔️ ✔️
SNAP.HD (collaboration)
Scheduling ✔️
Personal Meeting Rooms ✔️
Webinars ✔️
Active Speaker ✔️
Recording ✔️
Screen Share ✔️
Public/Private Chat ✔️

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