| System Features | Company-Wide (Office/Site Manager) | Simple | Basic | Advanced | Call Center | Call Center Supervisor |
| Visual AA Builder | ✔️ | |||||
| Dial By Name Directory | ✔️ | |||||
| Dial By Extension | ✔️ | |||||
| Intro Greetings | ✔️ | |||||
| Post Welcome Greeting | ✔️ | |||||
| Multiple Language Support | ✔️ | |||||
| Unlimited Level | ✔️ | |||||
| Configurable AA Timeouts | ||||||
| Call Pickup | ||||||
| Directed Call Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Group Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Site Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Domain Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Audio Conferencing (Dedicated Bridge) | ||||||
| Leader Login | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Leader PIN | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Participant PIN | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Require Leader to Start | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Begin and End Times | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Max # of Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Save Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Announce Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Arrive/Depart Tones | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | Reports | ✔️ |
| Platform Integrations | ||||||
| Screen Pop to Hundreds of Apps | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Deep integration with Hundreds of CRM's and ERPs | ✔️ | Additional | Additional | |||
| Full Rest API | ✔️ | ✔️ | ✔️ | |||
| Monitoring | ||||||
| Listen In | ✔️ | ✔️ | ||||
| Barge In | ✔️ | ✔️ | ||||
| Whisper | ✔️ | ✔️ | ||||
| Multicast Paging | ||||||
| Overhead Paging | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Device/Phone Based Paging | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Parking | ||||||
| Static call Parking | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Parking on a Button | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Parking in orbit (Dynamic Call Park) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Call Disposition and Notation | ||||||
| Notes | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Nested Reasons | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Transfers | ||||||
| Blind | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Attended | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Transfer to VM | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Text to Speech | ||||||
| Music on Hold | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Voicemail Greetings | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Auto-Attendants | ✔️ | |||||
| Queue Announcements | ✔️ | ✔️ | ||||
| Messages to Agents | ✔️ | ✔️ | ||||
| Speech to Text (Speech Recognition) | ||||||
| Auto-Attendants | ✔️ | |||||
| Intercom/auto answer | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Hot Desking | ✔️ | ✔️ | ✔️ | ✔️ | ||
| Call Recording | ||||||
| Always-On | ✔️ | ✔️* | ✔️ | ✔️ | ✔️ | ✔️ |
| Device Based Recording | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Mid-Call Recording/Redaction | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Call Recording File Remote Storage - AWS, Wasabi, SFTP, FTP | ✔️ | |||||
| Domain-Wide Recording | ✔️ | |||||
| Time Frames/Schedules | ||||||
| Personal | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Company-Wide | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| User Specific Features | ||||||
| Answering Rules | ||||||
| Ring Time Out | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| DND | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Screening | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Forwarding (Always, On Active, When Busy, Unanswered, Offline) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Simultaneous Ring | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Sequential Ringing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Answer Confirmation | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Conference (Personal Bridge) | ||||||
| Leader Login | ✔️ | ✔️ | ||||
| Leader Pin | ✔️ | ✔️ | ||||
| Participant Pin | ✔️ | ✔️ | ||||
| Require Leader to Start | ✔️ | ✔️ | ||||
| Begin/End times | ✔️ | ✔️ | ||||
| Max Number of Participants | ✔️ | ✔️ | ||||
| Save Participants | ✔️ | ✔️ | ||||
| Announce Participants | ✔️ | ✔️ | ||||
| Arrive/Depart Tones | ✔️ | ✔️ | ||||
| Voicemail | ✔️ | ✔️ | ||||
| Voicemail to Email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Voice Distribution | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Voicemail Copy | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Transcription | ✔️ | |||||
| OneFAX | ||||||
| Fax-To-Email | ✔️ | |||||
| Email-to-Fax | ✔️ | |||||
| Portal | ✔️ | |||||
| Fax-To-Fax (ATA) | ✔️ | |||||
| Call Waiting | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Operator Forward | ✔️ | ✔️ | ||||
| Presence | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Time Frames | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Single Sign-On (SSO) -- Google/Microsoft/Apple | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| MFA | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Group Chat | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| SMS/MMS | ✔️ | |||||
| Music on Hold | ✔️ | ✔️ | ✔️ | ✔️ | ||
| Multiple Device Managmenet | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Visual Button Builder | ✔️ | ✔️ | ✔️ | |||
| Contact Center and Queues | ||||||
| Call Center Stats | ||||||
| Callers Waiting | ✔️ | ✔️ | ||||
| Avg Wait Time | ✔️ | ✔️ | ||||
| Avg Handling Time | ✔️ | ✔️ | ||||
| Abandon Rate | ✔️ | ✔️ | ||||
| Calls Answered | ✔️ | ✔️ | ||||
| Call Volume | ✔️ | ✔️ | ||||
| Call Center Reporting | ||||||
| Queue Statistics | ✔️ | ✔️ | ||||
| Agent Statistics | ✔️ | ✔️ | ||||
| Agent Availability | ✔️ | ✔️ | ||||
| DNIS Statistics | ✔️ | |||||
| Call Queue Routing | ||||||
| Round Robin (Longest Idle) | ✔️ | ✔️ | ||||
| Tiered Round Robin | ✔️ | ✔️ | ||||
| Ring All | ✔️ | ✔️ | ||||
| Linear | ✔️ | ✔️ | ||||
| Linear Cascade - Agents to Ring initially | ✔️ | ✔️ | ||||
| Linear Cascade - Agents to Add after Timeout | ✔️ | ✔️ | ||||
| Call Park | ✔️ | ✔️ | ||||
| Forward if Unavailable | ✔️ | ✔️ | ||||
| Forward if Unanswered | ✔️ | ✔️ | ||||
| Call Back | ✔️ | ✔️ | ||||
| Insterstitial Audio Annoucements | ✔️ | ✔️ | ||||
| Call Queue Thresholds | ||||||
| Max Expected Wait Time | ✔️ | |||||
| Max Queue Length | ✔️ | |||||
| Queue Ring Timeout | ✔️ | |||||
| Agent Ring Timeout | ✔️ | |||||
| Call Center Agent Settings | ||||||
| Agent Status (built in and custom) | ✔️ | ✔️ | ||||
| Wrap Up Time | ✔️ | ✔️ | ||||
| Max Simultaneous Calls | ✔️ | ✔️ | ||||
| Forward if Unavailable | ✔️ | ✔️ | ||||
| Queue Priority for Agent | ✔️ | ✔️ | ||||
| Request Confirmation | ✔️ | ✔️ | ||||
| Auto-Answer | ✔️ | ✔️ | Pick-up calls waiting in Queue | ✔️ | ✔️ | |
| Transfer calls waiting in Queue | ✔️ | ✔️ | ||||
| Prioritize Calls waiting in queue | ✔️ | |||||
| Web phone with Agent Stats, Controls, Chat | ✔️ | ✔️ | ||||
| General Call Queue Settings | ||||||
| Call Recording | ✔️ | ✔️ | ||||
| Statistics | ✔️ | |||||
| Message to Agent | ✔️ | |||||
| Require Agents | ✔️ | |||||
| Require Music on Hold(MOH) | ✔️ | |||||
| Logout Agent on Missed Call | ✔️ | |||||
| Intro Greetings | ✔️ | |||||
| SMS Queuing | ||||||
| Allows Queues to accept SMS messages where call center agents will handle the text conversation | ✔️ | ✔️ | ||||
| SMS Queuing Statistics | ✔️ | |||||
| Monitoring, Data, and Analytics | ||||||
| Call Center Reports | ||||||
| Queue Statistics | ✔️ | |||||
| Agent Statistics | ✔️ | |||||
| Agent Availability | ✔️ | |||||
| DNIS Statistics | ✔️ | |||||
| Call Center Stats-Home Page | ✔️ | |||||
| Callers Waiting | ✔️ | |||||
| Average Wait Time | ✔️ | |||||
| Average Handling Time | ✔️ | |||||
| Abandon Rate | ✔️ | |||||
| Calls Answered | ✔️ | |||||
| Call Volume | ✔️ | Real-Time Analytics | ||||
| Real-Time Analytics | ✔️ | |||||
| Custom Wallboards for Call centers | ✔️ | |||||
| Create/Edit/Share Wall boards and KPI’s | ✔️ | |||||
| Chart Types - Line Graph, Gauge, Single Stat, Grid, Notes, iFrame | ✔️ | Company - Wide Graphs and Statistics | ||||
| Peak Active Calls | ✔️ | |||||
| Call Volume | ✔️ | |||||
| Total Minutes | ✔️ | |||||
| Users and Applications (qtys) | ✔️ | |||||
| Usage Stats (voice, sms) | ✔️ | |||||
| Call History with Recording | ✔️ | |||||
| Cradle to Grave Reporting | ✔️ | Sites | ||||
| Geographical segmentation of customer account | ✔️ | |||||
| Site Manager Scope to manage specific locations’ Users, Devices, CallerID, Queues, Telephone Numbers | ✔️ | |||||
| Custom Caller ID | ✔️ | |||||
| Custom 911 | ✔️ | |||||
| Security Features | ||||||
| Portal Security | ||||||
| Secure Password Requirements | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Forced Password Reset | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Password Set/Reset via email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| reCAPTCHA | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| User Welcome Emails | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| TLS and SRTP Audio Encryption | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Dictionary Attack Prevention | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Authorization Codes | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Dial Permissions | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Class of Service | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Unified Communications | ||||||
| WebRTC/Progressive Web App | ||||||
| Video Conferencing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Chat | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| SMS | ✔️ | ✔️ | ||||
| Softphone (IoS, Android, WIN, MAC) | ||||||
| Microsoft Teams Integration (Softphone) | ✔️ | |||||
| SNAPMobile | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| SNAP.HD (collaboration) | ||||||
| Scheduling | ✔️ | |||||
| Personal Meeting Rooms | ✔️ | |||||
| Webinars | ✔️ | |||||
| Active Speaker | ✔️ | |||||
| Recording | ✔️ | |||||
| Screen Share | ✔️ | |||||
| Public/Private Chat | ✔️ |