System Features | Company-Wide (Office/Site Manager) | Lite | Business | Premium | Call Center | Call Center Supervisor |
Visual AA Builder | ✔️ | |||||
Dial By Name Directory | ✔️ | |||||
Dial By Extension | ✔️ | |||||
Intro Greetings | ✔️ | |||||
Post Welcome Greeting | ✔️ | |||||
Multiple Language Support | ✔️ | |||||
Unlimited Level | ✔️ | |||||
Configurable AA Timeouts | ||||||
Call Pickup | ||||||
Directed Call Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Group Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Site Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Domain Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Audio Conferencing (Dedicated Bridge) | ||||||
Leader Login | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Leader PIN | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Participant PIN | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Require Leader to Start | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Begin and End Times | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Max # of Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Save Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Announce Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Arrive/Depart Tones | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | Reports | ✔️ |
Platform Integrations | ||||||
Screen Pop to Hundreds of Apps | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Deep integration with Hundreds of CRM's and ERPs | ✔️ | Additional | Additional | |||
Full Rest API | ✔️ | ✔️ | ✔️ | |||
Monitoring | ||||||
Listen In | ✔️ | ✔️ | ||||
Barge In | ✔️ | ✔️ | ||||
Whisper | ✔️ | ✔️ | ||||
Multicast Paging | ||||||
Overhead Paging | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Device/Phone Based Paging | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Call Parking | ||||||
Static call Parking | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Parking on a Button | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Parking in orbit (Dynamic Call Park) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Call Disposition and Notation | ||||||
Notes | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Nested Reasons | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Transfers | ||||||
Blind | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Attended | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Transfer to VM | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Text to Speech | ||||||
Music on Hold | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Voicemail Greetings | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Auto-Attendants | ✔️ | |||||
Queue Announcements | ✔️ | ✔️ | ||||
Messages to Agents | ✔️ | ✔️ | ||||
Speech to Text (Speech Recognition) | ||||||
Auto-Attendants | ✔️ | |||||
Intercom/auto answer | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Hot Desking | ✔️ | ✔️ | ✔️ | ✔️ | ||
Call Recording | ||||||
Always-On | ✔️ | ✔️* | ✔️ | ✔️ | ✔️ | ✔️ |
Device Based Recording | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Mid-Call Recording/Redaction | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Call Recording File Remote Storage - AWS, Wasabi, SFTP, FTP | ✔️ | |||||
Domain-Wide Recording | ✔️ | |||||
Time Frames/Schedules | ||||||
Personal | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Company-Wide | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
User Specific Features | ||||||
Answering Rules | ||||||
Ring Time Out | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
DND | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Call Screening | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Call Forwarding (Always, On Active, When Busy, Unanswered, Offline) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Simultaneous Ring | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Sequential Ringing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Answer Confirmation | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Conference (Personal Bridge) | ||||||
Leader Login | ✔️ | ✔️ | ||||
Leader Pin | ✔️ | ✔️ | ||||
Participant Pin | ✔️ | ✔️ | ||||
Require Leader to Start | ✔️ | ✔️ | ||||
Begin/End times | ✔️ | ✔️ | ||||
Max Number of Participants | ✔️ | ✔️ | ||||
Save Participants | ✔️ | ✔️ | ||||
Announce Participants | ✔️ | ✔️ | ||||
Arrive/Depart Tones | ✔️ | ✔️ | ||||
Voicemail | ✔️ | ✔️ | ||||
Voicemail to Email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Voice Distribution | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Voicemail Copy | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Transcription | ✔️ | |||||
OneFAX | ||||||
Fax-To-Email | ✔️ | |||||
Email-to-Fax | ✔️ | |||||
Portal | ✔️ | |||||
Fax-To-Fax (ATA) | ✔️ | |||||
Call Waiting | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Operator Forward | ✔️ | ✔️ | ||||
Presence | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Time Frames | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Single Sign-On (SSO) -- Google/Microsoft/Apple | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
MFA | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Group Chat | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
SMS/MMS | ✔️ | |||||
Music on Hold | ✔️ | ✔️ | ✔️ | ✔️ | ||
Multiple Device Managmenet | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Visual Button Builder | ✔️ | ✔️ | ✔️ | |||
Contact Center and Queues | ||||||
Call Center Stats | ||||||
Callers Waiting | ✔️ | ✔️ | ||||
Avg Wait Time | ✔️ | ✔️ | ||||
Avg Handling Time | ✔️ | ✔️ | ||||
Abandon Rate | ✔️ | ✔️ | ||||
Calls Answered | ✔️ | ✔️ | ||||
Call Volume | ✔️ | ✔️ | ||||
Call Center Reporting | ||||||
Queue Statistics | ✔️ | ✔️ | ||||
Agent Statistics | ✔️ | ✔️ | ||||
Agent Availability | ✔️ | ✔️ | ||||
DNIS Statistics | ✔️ | |||||
Call Queue Routing | ||||||
Round Robin (Longest Idle) | ✔️ | ✔️ | ||||
Tiered Round Robin | ✔️ | ✔️ | ||||
Ring All | ✔️ | ✔️ | ||||
Linear | ✔️ | ✔️ | ||||
Linear Cascade - Agents to Ring initially | ✔️ | ✔️ | ||||
Linear Cascade - Agents to Add after Timeout | ✔️ | ✔️ | ||||
Call Park | ✔️ | ✔️ | ||||
Forward if Unavailable | ✔️ | ✔️ | ||||
Forward if Unanswered | ✔️ | ✔️ | ||||
Call Back | ✔️ | ✔️ | ||||
Insterstitial Audio Annoucements | ✔️ | ✔️ | ||||
Call Queue Thresholds | ||||||
Max Expected Wait Time | ✔️ | |||||
Max Queue Length | ✔️ | |||||
Queue Ring Timeout | ✔️ | |||||
Agent Ring Timeout | ✔️ | |||||
Call Center Agent Settings | ||||||
Agent Status (built in and custom) | ✔️ | ✔️ | ||||
Wrap Up Time | ✔️ | ✔️ | ||||
Max Simultaneous Calls | ✔️ | ✔️ | ||||
Forward if Unavailable | ✔️ | ✔️ | ||||
Queue Priority for Agent | ✔️ | ✔️ | ||||
Request Confirmation | ✔️ | ✔️ | ||||
Auto-Answer | ✔️ | ✔️ | Pick-up calls waiting in Queue | ✔️ | ✔️ | |
Transfer calls waiting in Queue | ✔️ | ✔️ | ||||
Prioritize Calls waiting in queue | ✔️ | |||||
Web phone with Agent Stats, Controls, Chat | ✔️ | ✔️ | ||||
General Call Queue Settings | ||||||
Call Recording | ✔️ | ✔️ | ||||
Statistics | ✔️ | |||||
Message to Agent | ✔️ | |||||
Require Agents | ✔️ | |||||
Require Music on Hold(MOH) | ✔️ | |||||
Logout Agent on Missed Call | ✔️ | |||||
Intro Greetings | ✔️ | |||||
SMS Queuing | ||||||
Allows Queues to accept SMS messages where call center agents will handle the text conversation | ✔️ | ✔️ | ||||
SMS Queuing Statistics | ✔️ | |||||
Monitoring, Data, and Analytics | ||||||
Call Center Reports | ||||||
Queue Statistics | ✔️ | |||||
Agent Statistics | ✔️ | |||||
Agent Availability | ✔️ | |||||
DNIS Statistics | ✔️ | |||||
Call Center Stats-Home Page | ✔️ | |||||
Callers Waiting | ✔️ | |||||
Average Wait Time | ✔️ | |||||
Average Handling Time | ✔️ | |||||
Abandon Rate | ✔️ | |||||
Calls Answered | ✔️ | |||||
Call Volume | ✔️ | Real-Time Analytics | ||||
Real-Time Analytics | ✔️ | |||||
Custom Wallboards for Call centers | ✔️ | |||||
Create/Edit/Share Wall boards and KPI’s | ✔️ | |||||
Chart Types - Line Graph, Gauge, Single Stat, Grid, Notes, iFrame | ✔️ | Company - Wide Graphs and Statistics | ||||
Peak Active Calls | ✔️ | |||||
Call Volume | ✔️ | |||||
Total Minutes | ✔️ | |||||
Users and Applications (qtys) | ✔️ | |||||
Usage Stats (voice, sms) | ✔️ | |||||
Call History with Recording | ✔️ | |||||
Cradle to Grave Reporting | ✔️ | Sites | ||||
Geographical segmentation of customer account | ✔️ | |||||
Site Manager Scope to manage specific locations’ Users, Devices, CallerID, Queues, Telephone Numbers | ✔️ | |||||
Custom Caller ID | ✔️ | |||||
Custom 911 | ✔️ | |||||
Security Features | ||||||
Portal Security | ||||||
Secure Password Requirements | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Forced Password Reset | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Password Set/Reset via email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
reCAPTCHA | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
User Welcome Emails | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
TLS and SRTP Audio Encryption | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Dictionary Attack Prevention | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Authorization Codes | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Dial Permissions | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Class of Service | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Unified Communications | ||||||
WebRTC/Progressive Web App | ||||||
Video Conferencing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
Chat | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
SMS | ✔️ | ✔️ | ||||
Softphone (IoS, Android, WIN, MAC) | ||||||
Microsoft Teams Integration (Softphone) | ✔️ | |||||
SNAPMobile | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
SNAP.HD (collaboration) | ||||||
Scheduling | ✔️ | |||||
Personal Meeting Rooms | ✔️ | |||||
Webinars | ✔️ | |||||
Active Speaker | ✔️ | |||||
Recording | ✔️ | |||||
Screen Share | ✔️ | |||||
Public/Private Chat | ✔️ |
Feature Pack Name | Feature Name | SIP Trunk | Basic/Business Line | Standard | Premium |
Authentication | ✔️ | ✔️ | ✔️ | ✔️ | |
Barge-In Exempt | ✔️ | ✔️ | ✔️ | ✔️ | |
Call Waiting | ✔️ | ✔️ | ✔️ | ✔️ | |
Calling Line ID Delivery Blocking | ✔️ | ✔️ | ✔️ | ✔️ | |
Calling Name Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
Calling Number Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
Calling Party Category | ✔️ | ✔️ | ✔️ | ✔️ | |
Charge Number | ✔️ | ✔️ | ✔️ | ✔️ | |
Classmark | ✔️ | ✔️ | ✔️ | ✔️ | |
Connected Line ID Presentation | ✔️ | ✔️ | ✔️ | ✔️ | |
Connected Line ID Restriction | ✔️ | ✔️ | ✔️ | ✔️ | |
Customer Originated Trace | ✔️ | ✔️ | ✔️ | ✔️ | |
External Calling Line ID Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
Internal Calling Line ID Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
Intercept User | ✔️ | ✔️ | ✔️ | ✔️ | |
Physical Location | ✔️ | ✔️ | ✔️ | ✔️ | |
Polycom Phone Service | ✔️ | ✔️ | ✔️ | ✔️ | |
Preferred Carrier User | ✔️ | ✔️ | ✔️ | ✔️ | |
Privacy | ✔️ | ✔️ | ✔️ | ✔️ | |
Third-Party MWI Control | ✔️ | ✔️ | ✔️ | ✔️ | |
Base-User | Third-Party Voice Mail support | ✔️ | ✔️ | ✔️ | ✔️ |
Call Capacity Management | ✔️ | ✔️ | ✔️ | ||
Incoming Calling Plan | ✔️ | ✔️ | ✔️ | ||
Outgoing Calling Plan | ✔️ | ✔️ | ✔️ | ||
Intercept Group | ✔️ | ✔️ | ✔️ | ||
Preferred Carrier Group | ✔️ | ✔️ | ✔️ | ||
Base-Group | Voice Messaging Group | ✔️ | ✔️ | ✔️ | Call Forwarding Always | ✔️ | ✔️ | ✔️ |
Call Forwarding Always Secondary | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Busy | ✔️ | ✔️ | ✔️ | ||
Call Forwarding No Answer | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Not Reachable | ✔️ | ✔️ | ✔️ | ||
Call Return | ✔️ | ✔️ | ✔️ | ||
Call Transfer | ✔️ | ✔️ | ✔️ | ||
Directory Number Hunting | ✔️ | ✔️ | ✔️ | ||
Flash Call Hold | ✔️ | ✔️ | ✔️ | ||
Last Number Redial | ✔️ | ✔️ | ✔️ | ||
Business Line - User | Three-Way Calling | ✔️ | ✔️ | ✔️ | |
Hunt Group | ✔️ | ✔️ | ✔️ | ||
Business Line - Group | Series Completion | ✔️ | ✔️ | ✔️ | |
Anonymous Call Rejection | ✔️ | ✔️ | |||
Automatic Call Back | ✔️ | ✔️ | |||
Call Me Now | ✔️ | ✔️ | |||
Diversion Inhibitor | ✔️ | ✔️ | |||
Do Not Disturb | ✔️ | ✔️ | |||
Flexible Seating Guest | ✔️ | ✔️ | |||
Group Night Forwarding | ✔️ | ✔️ | |||
Hoteling Guest | ✔️ | ✔️ | |||
Speed Dial 8/100 | ✔️ | ✔️ | |||
Standard Feature Add On - User | Silent Alerting | ✔️ | ✔️ | ||
Call Park | ✔️ | ✔️ | |||
Call Pick Up | ✔️ | ✔️ | |||
Standard Feature Add On - Group | Group Pagin | ✔️ | ✔️ | ||
Personal Mobility Package | ✔️ | ||||
Alternate Numbers | ✔️ | ✔️ | Automatic Hold/Retrieve | ✔️ | ✔️ |
Busy Lamp Field | ✔️ | ✔️ | |||
Call Center Monitoring | ✔️ | ||||
Call Forward Selective | ✔️ | ✔️ | |||
Call Notify | ✔️ | ✔️ | |||
Custom Ringback User | ✔️ | ||||
Custom Ringback User - Video | ✔️ | ||||
Custom Ringback - Call Waiting | ✔️ | ||||
Directed Call Pickup | ✔️ | ✔️ | |||
Directed Call Pickup with Barge-in | ✔️ | ✔️ | |||
Executive | ✔️ | ✔️ | |||
Executive - Assistant | ✔️ | ✔️ | |||
Hoteling Host | ✔️ | ||||
Music On Hold - User | ✔️ | ||||
Video On Hold - User | ✔️ | ✔️ | |||
N-Way Calling | ✔️ | ✔️ | |||
Pre-Alerting Announcement | ✔️ | ✔️ | |||
Priority Alert | ✔️ | ✔️ | |||
Push-to-Talk | ✔️ | ||||
Selective Call Acceptance | ✔️ | ✔️ | |||
Selective Call Rejection | ✔️ | ✔️ | |||
Shared Call Appearance | ✔️ | ✔️ | |||
Shared Call Appearance 5 | ✔️ | ✔️ | |||
Shared Call Appearance 10 | ✔️ | ||||
Premium Feature Add On | Virtual On-Net Enterprise Extensions | ✔️ | |||
Account/Authorization Codes | ✔️ | ✔️ | |||
Custom Ringback Group | ✔️ | ||||
Custom Ringback Group -Video | ✔️ | ||||
Enhanced Outgoing Calling Plan | ✔️ | ✔️ | |||
Instant Group Call | ✔️ | ✔️ | |||
Music On Hold | ✔️ | ✔️ | |||
Premium Feature Add On - Group | Music One Hold - Video | ✔️ | ✔️ | ||
Trunking Feature Add On | Route List | ✔️ | |||
Basic Call Logs | Basic Call Logs | ✔️ | ✔️ | ✔️ | |
Multimedia Unified Messages | ✔️ | ||||
Fax Messaging | ✔️ | ✔️ | ✔️ | ||
UC-One User Applications including Communicator Desktop / Mobile / Tablet, and Connect | ✔️ | UC Complete Add-On Bundle | Collaborate | ✔️ | |
Integrated IM&P | ✔️ | ||||
Collaborate - Sharing | ✔️ | ||||
Collaborate - Audio | ✔️ | ||||
Collaborate - Video | ✔️ | Collaborate | Collaborate Guest Client (WebRTC) | ✔️ | |
Personal Assistant | Personal Assistant | ✔️ | |||
MobileLink | ✔️ | ||||
Broadworks Anywhere | ✔️ | ✔️ | |||
Call Forwarding Always | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Always Secondary | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Busy | ✔️ | ✔️ | ✔️ | ||
Call Forwarding No Answer | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Not reachable | ✔️ | ✔️ | ✔️ | ||
In Call Service Activation | ✔️ | ||||
Multiple Call Arrangement | ✔️ | ||||
Remote Office | ✔️ | ||||
Sequential Ring | ✔️ | ||||
Shared Call Appearance 5 | ✔️ | ✔️ | |||
Shared Call Appearance 10 | ✔️ | ||||
Simultaneous Ring Personal | ✔️ | ||||
Two Stage Dialing | ✔️ | ||||
Personal Mobility Package | Voice Portal Calling | ✔️ | |||
Alternate Numbers | ✔️ | ✔️ | |||
Anonymous CAll Rejection | ✔️ | ✔️ | |||
Call Forwarding Always | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Always Secondary | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Busy | ✔️ | ✔️ | ✔️ | ||
Call Forwarding Selective | ✔️ | ✔️ | |||
Call Me Now | ✔️ | ✔️ | |||
Directory Number hunting | ✔️ | ✔️ | ✔️ | ||
Diversion Inhibitor | ✔️ | ✔️ | |||
Do Not Disturb | ✔️ | ✔️ | |||
Selective Call Rejection | ✔️ | ✔️ | |||
Group Night Forwarding | ✔️ | ✔️ | |||
Priority Alert | ✔️ | ✔️ | |||
Selective Call Acceptance | ✔️ | ✔️ | |||
Virtual Power Pack User | Selective Call Rejection | ✔️ | ✔️ | ||
Voice Messaging - User | ✔️ | ✔️ | ✔️ | Voice Messaging - User Video | ✔️ | ✔️ | ✔️ | Unified Messaging Solution | MWI Delivery to Mobile End Point | ✔️ | ✔️ | ✔️ |
Fax Messaging | Fax Messaging | ✔️ | ✔️ | ✔️ | |
Account/Authorization Codes | ✔️ | ✔️ | Custom Ringback Group | ✔️ | Custom Ringback Group - Video | ✔️ | Enhanced Outgoing Calling Plan | ✔️ | ✔️ | Instant Group Call | ✔️ | ✔️ | Music On Hold | ✔️ | ✔️ | Enhanced Group Service Package | Music On Hold - Video | ✔️ | ✔️ |
Receptionist Enterprise | ✔️ | Rececptionist Small Business | ✔️ | Receptionist | Receptionist Office | ✔️ |
Auto Attendant | ✔️ | ✔️ | ✔️ | Auto Attendant | Auto Attendant - Standard | ✔️ | ✔️ | ✔️ |
CALLING | Basic | Standard | Premium |
Unlimited Calling to the US and Canada | ✔️ | ✔️ | ✔️ |
Call anyone with a phone number (audio or video) | ✔️ | ✔️ | ✔️ |
Conference calling | ✔️ | ✔️ | ✔️ |
Visual voicemail and voicemail-to-email | ✔️ | ✔️ | ✔️ |
Call history | ✔️ | ✔️ | ✔️ |
Contact lists | ✔️ | ✔️ | ✔️ |
Hold/Resume | ✔️ | ✔️ | ✔️ |
Transfer | ✔️ | ✔️ | ✔️ |
Forward your calls | ✔️ | ✔️ | ✔️ |
Single number reach | ✔️ | ✔️ | ✔️ |
Share screen or application | ✔️ | ✔️ | ✔️ |
Call Pull | ✔️ | ✔️ | ✔️ |
Call Pickup | ✔️ | ✔️ | ✔️ |
Record your calls | ✔️ | ✔️ | ✔️ |
Call queue management | ✔️ | ✔️ | ✔️ |
Executive Assistant | ✔️ | ✔️ | ✔️ |
MESSAGING | |||
Unlimited one-on-one and group messaging | ✔️ | ✔️ | ✔️ |
File sharing | ✔️ | ✔️ | ✔️ |
Desktop and Application screen sharing | ✔️ | ✔️ | ✔️ |
Availability status | ✔️ | ✔️ | ✔️ |
Find People, Spaces, Messages, and Files | ✔️ | ✔️ | ✔️ |
Message threads and quoting | ✔️ | ✔️ | ✔️ |
Share emojis | ✔️ | ✔️ | ✔️ |
Add reactions | ✔️ | ✔️ | ✔️ |
Share animated GIFs | ✔️ | ✔️ | ✔️ |
Do not Disturb | ✔️ | ✔️ | ✔️ |
Message notification options | ✔️ | ✔️ | ✔️ |
Message external guests | ✔️ | ✔️ | ✔️ |
Space moderator controls | ✔️ | ||
Announcement only options | ✔️ | ||
MEETINGS | |||
How many people can join a Personal Room meeting? | Up to 100 people | Up to 1000 people | |
How many people can join a Space meeting? | Up to 25 people | Up to 100 people | Up to 300 people |
Meeting length | Up to 24 hours | Up to 24 hours | Unlimited |
Share content - screen, application, files, whiteboard | ✔️ | ✔️ | ✔️ |
Virtual and blurred background | ✔️ | ✔️ | ✔️ |
Remove background noise | ✔️ | ✔️ | ✔️ |
Animated meeting reactions and gestures | ✔️ | ✔️ | |
Interactive whiteboarding | ✔️ | ✔️ | ✔️ |
Polling | ✔️ | ✔️ | |
Breakout sessions | ✔️ | ✔️ | |
Schedule meetings from your Google or Microsoft Outlook Calendar | ✔️ | ✔️ | |
Schedule meetings from Microsoft Office Suite 365 | ✔️ | ✔️ | |
Meeting recording | ✔️ | ✔️ | |
Meeting recording transcriptions | ✔️ | ||
Add an alternative meeting host | ✔️ | ||
Host can let others manage your meetings | ✔️ | ||
Remote Desktop Control | ✔️ | ||
Webex Assistant | ✔️ |