| System Features | Company-Wide (Office/Site Manager) | Lite | Basic | Advanced | Call Center | Call Center Supervisor |
| Visual AA Builder | ✔️ | |||||
| Dial By Name Directory | ✔️ | |||||
| Dial By Extension | ✔️ | |||||
| Intro Greetings | ✔️ | |||||
| Post Welcome Greeting | ✔️ | |||||
| Multiple Language Support | ✔️ | |||||
| Unlimited Level | ✔️ | |||||
| Configurable AA Timeouts | ||||||
| Call Pickup | ||||||
| Directed Call Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Group Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Site Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Domain Pickup | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Audio Conferencing (Dedicated Bridge) | ||||||
| Leader Login | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Leader PIN | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Participant PIN | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Require Leader to Start | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Begin and End Times | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Max # of Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Save Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Announce Participants | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Arrive/Depart Tones | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | Reports | ✔️ |
| Platform Integrations | ||||||
| Screen Pop to Hundreds of Apps | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Deep integration with Hundreds of CRM's and ERPs | ✔️ | Additional | Additional | |||
| Full Rest API | ✔️ | ✔️ | ✔️ | |||
| Monitoring | ||||||
| Listen In | ✔️ | ✔️ | ||||
| Barge In | ✔️ | ✔️ | ||||
| Whisper | ✔️ | ✔️ | ||||
| Multicast Paging | ||||||
| Overhead Paging | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Device/Phone Based Paging | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Parking | ||||||
| Static call Parking | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Parking on a Button | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Parking in orbit (Dynamic Call Park) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Call Disposition and Notation | ||||||
| Notes | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Nested Reasons | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Transfers | ||||||
| Blind | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Attended | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Transfer to VM | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Text to Speech | ||||||
| Music on Hold | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Voicemail Greetings | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Auto-Attendants | ✔️ | |||||
| Queue Announcements | ✔️ | ✔️ | ||||
| Messages to Agents | ✔️ | ✔️ | ||||
| Speech to Text (Speech Recognition) | ||||||
| Auto-Attendants | ✔️ | |||||
| Intercom/auto answer | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Hot Desking | ✔️ | ✔️ | ✔️ | ✔️ | ||
| Call Recording | ||||||
| Always-On | ✔️ | ✔️* | ✔️ | ✔️ | ✔️ | ✔️ |
| Device Based Recording | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Mid-Call Recording/Redaction | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Call Recording File Remote Storage - AWS, Wasabi, SFTP, FTP | ✔️ | |||||
| Domain-Wide Recording | ✔️ | |||||
| Time Frames/Schedules | ||||||
| Personal | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Company-Wide | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| User Specific Features | ||||||
| Answering Rules | ||||||
| Ring Time Out | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| DND | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Screening | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Forwarding (Always, On Active, When Busy, Unanswered, Offline) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Simultaneous Ring | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Sequential Ringing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Answer Confirmation | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Conference (Personal Bridge) | ||||||
| Leader Login | ✔️ | ✔️ | ||||
| Leader Pin | ✔️ | ✔️ | ||||
| Participant Pin | ✔️ | ✔️ | ||||
| Require Leader to Start | ✔️ | ✔️ | ||||
| Begin/End times | ✔️ | ✔️ | ||||
| Max Number of Participants | ✔️ | ✔️ | ||||
| Save Participants | ✔️ | ✔️ | ||||
| Announce Participants | ✔️ | ✔️ | ||||
| Arrive/Depart Tones | ✔️ | ✔️ | ||||
| Voicemail | ✔️ | ✔️ | ||||
| Voicemail to Email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Voice Distribution | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Voicemail Copy | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Transcription | ✔️ | |||||
| OneFAX | ||||||
| Fax-To-Email | ✔️ | |||||
| Email-to-Fax | ✔️ | |||||
| Portal | ✔️ | |||||
| Fax-To-Fax (ATA) | ✔️ | |||||
| Call Waiting | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Operator Forward | ✔️ | ✔️ | ||||
| Presence | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Time Frames | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Single Sign-On (SSO) -- Google/Microsoft/Apple | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| MFA | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Group Chat | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| SMS/MMS | ✔️ | |||||
| Music on Hold | ✔️ | ✔️ | ✔️ | ✔️ | ||
| Multiple Device Managmenet | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Visual Button Builder | ✔️ | ✔️ | ✔️ | |||
| Contact Center and Queues | ||||||
| Call Center Stats | ||||||
| Callers Waiting | ✔️ | ✔️ | ||||
| Avg Wait Time | ✔️ | ✔️ | ||||
| Avg Handling Time | ✔️ | ✔️ | ||||
| Abandon Rate | ✔️ | ✔️ | ||||
| Calls Answered | ✔️ | ✔️ | ||||
| Call Volume | ✔️ | ✔️ | ||||
| Call Center Reporting | ||||||
| Queue Statistics | ✔️ | ✔️ | ||||
| Agent Statistics | ✔️ | ✔️ | ||||
| Agent Availability | ✔️ | ✔️ | ||||
| DNIS Statistics | ✔️ | |||||
| Call Queue Routing | ||||||
| Round Robin (Longest Idle) | ✔️ | ✔️ | ||||
| Tiered Round Robin | ✔️ | ✔️ | ||||
| Ring All | ✔️ | ✔️ | ||||
| Linear | ✔️ | ✔️ | ||||
| Linear Cascade - Agents to Ring initially | ✔️ | ✔️ | ||||
| Linear Cascade - Agents to Add after Timeout | ✔️ | ✔️ | ||||
| Call Park | ✔️ | ✔️ | ||||
| Forward if Unavailable | ✔️ | ✔️ | ||||
| Forward if Unanswered | ✔️ | ✔️ | ||||
| Call Back | ✔️ | ✔️ | ||||
| Insterstitial Audio Annoucements | ✔️ | ✔️ | ||||
| Call Queue Thresholds | ||||||
| Max Expected Wait Time | ✔️ | |||||
| Max Queue Length | ✔️ | |||||
| Queue Ring Timeout | ✔️ | |||||
| Agent Ring Timeout | ✔️ | |||||
| Call Center Agent Settings | ||||||
| Agent Status (built in and custom) | ✔️ | ✔️ | ||||
| Wrap Up Time | ✔️ | ✔️ | ||||
| Max Simultaneous Calls | ✔️ | ✔️ | ||||
| Forward if Unavailable | ✔️ | ✔️ | ||||
| Queue Priority for Agent | ✔️ | ✔️ | ||||
| Request Confirmation | ✔️ | ✔️ | ||||
| Auto-Answer | ✔️ | ✔️ | Pick-up calls waiting in Queue | ✔️ | ✔️ | |
| Transfer calls waiting in Queue | ✔️ | ✔️ | ||||
| Prioritize Calls waiting in queue | ✔️ | |||||
| Web phone with Agent Stats, Controls, Chat | ✔️ | ✔️ | ||||
| General Call Queue Settings | ||||||
| Call Recording | ✔️ | ✔️ | ||||
| Statistics | ✔️ | |||||
| Message to Agent | ✔️ | |||||
| Require Agents | ✔️ | |||||
| Require Music on Hold(MOH) | ✔️ | |||||
| Logout Agent on Missed Call | ✔️ | |||||
| Intro Greetings | ✔️ | |||||
| SMS Queuing | ||||||
| Allows Queues to accept SMS messages where call center agents will handle the text conversation | ✔️ | ✔️ | ||||
| SMS Queuing Statistics | ✔️ | |||||
| Monitoring, Data, and Analytics | ||||||
| Call Center Reports | ||||||
| Queue Statistics | ✔️ | |||||
| Agent Statistics | ✔️ | |||||
| Agent Availability | ✔️ | |||||
| DNIS Statistics | ✔️ | |||||
| Call Center Stats-Home Page | ✔️ | |||||
| Callers Waiting | ✔️ | |||||
| Average Wait Time | ✔️ | |||||
| Average Handling Time | ✔️ | |||||
| Abandon Rate | ✔️ | |||||
| Calls Answered | ✔️ | |||||
| Call Volume | ✔️ | Real-Time Analytics | ||||
| Real-Time Analytics | ✔️ | |||||
| Custom Wallboards for Call centers | ✔️ | |||||
| Create/Edit/Share Wall boards and KPI’s | ✔️ | |||||
| Chart Types - Line Graph, Gauge, Single Stat, Grid, Notes, iFrame | ✔️ | Company - Wide Graphs and Statistics | ||||
| Peak Active Calls | ✔️ | |||||
| Call Volume | ✔️ | |||||
| Total Minutes | ✔️ | |||||
| Users and Applications (qtys) | ✔️ | |||||
| Usage Stats (voice, sms) | ✔️ | |||||
| Call History with Recording | ✔️ | |||||
| Cradle to Grave Reporting | ✔️ | Sites | ||||
| Geographical segmentation of customer account | ✔️ | |||||
| Site Manager Scope to manage specific locations’ Users, Devices, CallerID, Queues, Telephone Numbers | ✔️ | |||||
| Custom Caller ID | ✔️ | |||||
| Custom 911 | ✔️ | |||||
| Security Features | ||||||
| Portal Security | ||||||
| Secure Password Requirements | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Forced Password Reset | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Password Set/Reset via email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| reCAPTCHA | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| User Welcome Emails | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| TLS and SRTP Audio Encryption | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Dictionary Attack Prevention | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Authorization Codes | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Dial Permissions | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Class of Service | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Unified Communications | ||||||
| WebRTC/Progressive Web App | ||||||
| Video Conferencing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Chat | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| SMS | ✔️ | ✔️ | ||||
| Softphone (IoS, Android, WIN, MAC) | ||||||
| Microsoft Teams Integration (Softphone) | ✔️ | |||||
| SNAPMobile | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| SNAP.HD (collaboration) | ||||||
| Scheduling | ✔️ | |||||
| Personal Meeting Rooms | ✔️ | |||||
| Webinars | ✔️ | |||||
| Active Speaker | ✔️ | |||||
| Recording | ✔️ | |||||
| Screen Share | ✔️ | |||||
| Public/Private Chat | ✔️ |
| Feature Pack Name | Feature Name | SIP Trunk | Basic/Business Line | Standard | Premium |
| Authentication | ✔️ | ✔️ | ✔️ | ✔️ | |
| Barge-In Exempt | ✔️ | ✔️ | ✔️ | ✔️ | |
| Call Waiting | ✔️ | ✔️ | ✔️ | ✔️ | |
| Calling Line ID Delivery Blocking | ✔️ | ✔️ | ✔️ | ✔️ | |
| Calling Name Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
| Calling Number Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
| Calling Party Category | ✔️ | ✔️ | ✔️ | ✔️ | |
| Charge Number | ✔️ | ✔️ | ✔️ | ✔️ | |
| Classmark | ✔️ | ✔️ | ✔️ | ✔️ | |
| Connected Line ID Presentation | ✔️ | ✔️ | ✔️ | ✔️ | |
| Connected Line ID Restriction | ✔️ | ✔️ | ✔️ | ✔️ | |
| Customer Originated Trace | ✔️ | ✔️ | ✔️ | ✔️ | |
| External Calling Line ID Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
| Internal Calling Line ID Delivery | ✔️ | ✔️ | ✔️ | ✔️ | |
| Intercept User | ✔️ | ✔️ | ✔️ | ✔️ | |
| Physical Location | ✔️ | ✔️ | ✔️ | ✔️ | |
| Polycom Phone Service | ✔️ | ✔️ | ✔️ | ✔️ | |
| Preferred Carrier User | ✔️ | ✔️ | ✔️ | ✔️ | |
| Privacy | ✔️ | ✔️ | ✔️ | ✔️ | |
| Third-Party MWI Control | ✔️ | ✔️ | ✔️ | ✔️ | |
| Base-User | Third-Party Voice Mail support | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Capacity Management | ✔️ | ✔️ | ✔️ | ||
| Incoming Calling Plan | ✔️ | ✔️ | ✔️ | ||
| Outgoing Calling Plan | ✔️ | ✔️ | ✔️ | ||
| Intercept Group | ✔️ | ✔️ | ✔️ | ||
| Preferred Carrier Group | ✔️ | ✔️ | ✔️ | ||
| Base-Group | Voice Messaging Group | ✔️ | ✔️ | ✔️ | Call Forwarding Always | ✔️ | ✔️ | ✔️ |
| Call Forwarding Always Secondary | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Busy | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding No Answer | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Not Reachable | ✔️ | ✔️ | ✔️ | ||
| Call Return | ✔️ | ✔️ | ✔️ | ||
| Call Transfer | ✔️ | ✔️ | ✔️ | ||
| Directory Number Hunting | ✔️ | ✔️ | ✔️ | ||
| Flash Call Hold | ✔️ | ✔️ | ✔️ | ||
| Last Number Redial | ✔️ | ✔️ | ✔️ | ||
| Business Line - User | Three-Way Calling | ✔️ | ✔️ | ✔️ | |
| Hunt Group | ✔️ | ✔️ | ✔️ | ||
| Business Line - Group | Series Completion | ✔️ | ✔️ | ✔️ | |
| Anonymous Call Rejection | ✔️ | ✔️ | |||
| Automatic Call Back | ✔️ | ✔️ | |||
| Call Me Now | ✔️ | ✔️ | |||
| Diversion Inhibitor | ✔️ | ✔️ | |||
| Do Not Disturb | ✔️ | ✔️ | |||
| Flexible Seating Guest | ✔️ | ✔️ | |||
| Group Night Forwarding | ✔️ | ✔️ | |||
| Hoteling Guest | ✔️ | ✔️ | |||
| Speed Dial 8/100 | ✔️ | ✔️ | |||
| Standard Feature Add On - User | Silent Alerting | ✔️ | ✔️ | ||
| Call Park | ✔️ | ✔️ | |||
| Call Pick Up | ✔️ | ✔️ | |||
| Standard Feature Add On - Group | Group Pagin | ✔️ | ✔️ | ||
| Personal Mobility Package | ✔️ | ||||
| Alternate Numbers | ✔️ | ✔️ | Automatic Hold/Retrieve | ✔️ | ✔️ |
| Busy Lamp Field | ✔️ | ✔️ | |||
| Call Center Monitoring | ✔️ | ||||
| Call Forward Selective | ✔️ | ✔️ | |||
| Call Notify | ✔️ | ✔️ | |||
| Custom Ringback User | ✔️ | ||||
| Custom Ringback User - Video | ✔️ | ||||
| Custom Ringback - Call Waiting | ✔️ | ||||
| Directed Call Pickup | ✔️ | ✔️ | |||
| Directed Call Pickup with Barge-in | ✔️ | ✔️ | |||
| Executive | ✔️ | ✔️ | |||
| Executive - Assistant | ✔️ | ✔️ | |||
| Hoteling Host | ✔️ | ||||
| Music On Hold - User | ✔️ | ||||
| Video On Hold - User | ✔️ | ✔️ | |||
| N-Way Calling | ✔️ | ✔️ | |||
| Pre-Alerting Announcement | ✔️ | ✔️ | |||
| Priority Alert | ✔️ | ✔️ | |||
| Push-to-Talk | ✔️ | ||||
| Selective Call Acceptance | ✔️ | ✔️ | |||
| Selective Call Rejection | ✔️ | ✔️ | |||
| Shared Call Appearance | ✔️ | ✔️ | |||
| Shared Call Appearance 5 | ✔️ | ✔️ | |||
| Shared Call Appearance 10 | ✔️ | ||||
| Premium Feature Add On | Virtual On-Net Enterprise Extensions | ✔️ | |||
| Account/Authorization Codes | ✔️ | ✔️ | |||
| Custom Ringback Group | ✔️ | ||||
| Custom Ringback Group -Video | ✔️ | ||||
| Enhanced Outgoing Calling Plan | ✔️ | ✔️ | |||
| Instant Group Call | ✔️ | ✔️ | |||
| Music On Hold | ✔️ | ✔️ | |||
| Premium Feature Add On - Group | Music One Hold - Video | ✔️ | ✔️ | ||
| Trunking Feature Add On | Route List | ✔️ | |||
| Basic Call Logs | Basic Call Logs | ✔️ | ✔️ | ✔️ | |
| Multimedia Unified Messages | ✔️ | ||||
| Fax Messaging | ✔️ | ✔️ | ✔️ | ||
| UC-One User Applications including Communicator Desktop / Mobile / Tablet, and Connect | ✔️ | UC Complete Add-On Bundle | Collaborate | ✔️ | |
| Integrated IM&P | ✔️ | ||||
| Collaborate - Sharing | ✔️ | ||||
| Collaborate - Audio | ✔️ | ||||
| Collaborate - Video | ✔️ | Collaborate | Collaborate Guest Client (WebRTC) | ✔️ | |
| Personal Assistant | Personal Assistant | ✔️ | |||
| MobileLink | ✔️ | ||||
| Broadworks Anywhere | ✔️ | ✔️ | |||
| Call Forwarding Always | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Always Secondary | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Busy | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding No Answer | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Not reachable | ✔️ | ✔️ | ✔️ | ||
| In Call Service Activation | ✔️ | ||||
| Multiple Call Arrangement | ✔️ | ||||
| Remote Office | ✔️ | ||||
| Sequential Ring | ✔️ | ||||
| Shared Call Appearance 5 | ✔️ | ✔️ | |||
| Shared Call Appearance 10 | ✔️ | ||||
| Simultaneous Ring Personal | ✔️ | ||||
| Two Stage Dialing | ✔️ | ||||
| Personal Mobility Package | Voice Portal Calling | ✔️ | |||
| Alternate Numbers | ✔️ | ✔️ | |||
| Anonymous CAll Rejection | ✔️ | ✔️ | |||
| Call Forwarding Always | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Always Secondary | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Busy | ✔️ | ✔️ | ✔️ | ||
| Call Forwarding Selective | ✔️ | ✔️ | |||
| Call Me Now | ✔️ | ✔️ | |||
| Directory Number hunting | ✔️ | ✔️ | ✔️ | ||
| Diversion Inhibitor | ✔️ | ✔️ | |||
| Do Not Disturb | ✔️ | ✔️ | |||
| Selective Call Rejection | ✔️ | ✔️ | |||
| Group Night Forwarding | ✔️ | ✔️ | |||
| Priority Alert | ✔️ | ✔️ | |||
| Selective Call Acceptance | ✔️ | ✔️ | |||
| Virtual Power Pack User | Selective Call Rejection | ✔️ | ✔️ | ||
| Voice Messaging - User | ✔️ | ✔️ | ✔️ | Voice Messaging - User Video | ✔️ | ✔️ | ✔️ | Unified Messaging Solution | MWI Delivery to Mobile End Point | ✔️ | ✔️ | ✔️ |
| Fax Messaging | Fax Messaging | ✔️ | ✔️ | ✔️ | |
| Account/Authorization Codes | ✔️ | ✔️ | Custom Ringback Group | ✔️ | Custom Ringback Group - Video | ✔️ | Enhanced Outgoing Calling Plan | ✔️ | ✔️ | Instant Group Call | ✔️ | ✔️ | Music On Hold | ✔️ | ✔️ | Enhanced Group Service Package | Music On Hold - Video | ✔️ | ✔️ |
| Receptionist Enterprise | ✔️ | Rececptionist Small Business | ✔️ | Receptionist | Receptionist Office | ✔️ |
| Auto Attendant | ✔️ | ✔️ | ✔️ | Auto Attendant | Auto Attendant - Standard | ✔️ | ✔️ | ✔️ |
| CALLING | Basic | Standard | Premium |
| Unlimited Calling to the US and Canada | ✔️ | ✔️ | ✔️ |
| Call anyone with a phone number (audio or video) | ✔️ | ✔️ | ✔️ |
| Conference calling | ✔️ | ✔️ | ✔️ |
| Visual voicemail and voicemail-to-email | ✔️ | ✔️ | ✔️ |
| Call history | ✔️ | ✔️ | ✔️ |
| Contact lists | ✔️ | ✔️ | ✔️ |
| Hold/Resume | ✔️ | ✔️ | ✔️ |
| Transfer | ✔️ | ✔️ | ✔️ |
| Forward your calls | ✔️ | ✔️ | ✔️ |
| Single number reach | ✔️ | ✔️ | ✔️ |
| Share screen or application | ✔️ | ✔️ | ✔️ |
| Call Pull | ✔️ | ✔️ | ✔️ |
| Call Pickup | ✔️ | ✔️ | ✔️ |
| Record your calls | ✔️ | ✔️ | ✔️ |
| Call queue management | ✔️ | ✔️ | ✔️ |
| Executive Assistant | ✔️ | ✔️ | ✔️ |
| MESSAGING | |||
| Unlimited one-on-one and group messaging | ✔️ | ✔️ | ✔️ |
| File sharing | ✔️ | ✔️ | ✔️ |
| Desktop and Application screen sharing | ✔️ | ✔️ | ✔️ |
| Availability status | ✔️ | ✔️ | ✔️ |
| Find People, Spaces, Messages, and Files | ✔️ | ✔️ | ✔️ |
| Message threads and quoting | ✔️ | ✔️ | ✔️ |
| Share emojis | ✔️ | ✔️ | ✔️ |
| Add reactions | ✔️ | ✔️ | ✔️ |
| Share animated GIFs | ✔️ | ✔️ | ✔️ |
| Do not Disturb | ✔️ | ✔️ | ✔️ |
| Message notification options | ✔️ | ✔️ | ✔️ |
| Message external guests | ✔️ | ✔️ | ✔️ |
| Space moderator controls | ✔️ | ||
| Announcement only options | ✔️ | ||
| MEETINGS | |||
| How many people can join a Personal Room meeting? | Up to 100 people | Up to 1000 people | |
| How many people can join a Space meeting? | Up to 25 people | Up to 100 people | Up to 300 people |
| Meeting length | Up to 24 hours | Up to 24 hours | Unlimited |
| Share content - screen, application, files, whiteboard | ✔️ | ✔️ | ✔️ |
| Virtual and blurred background | ✔️ | ✔️ | ✔️ |
| Remove background noise | ✔️ | ✔️ | ✔️ |
| Animated meeting reactions and gestures | ✔️ | ✔️ | |
| Interactive whiteboarding | ✔️ | ✔️ | ✔️ |
| Polling | ✔️ | ✔️ | |
| Breakout sessions | ✔️ | ✔️ | |
| Schedule meetings from your Google or Microsoft Outlook Calendar | ✔️ | ✔️ | |
| Schedule meetings from Microsoft Office Suite 365 | ✔️ | ✔️ | |
| Meeting recording | ✔️ | ✔️ | |
| Meeting recording transcriptions | ✔️ | ||
| Add an alternative meeting host | ✔️ | ||
| Host can let others manage your meetings | ✔️ | ||
| Remote Desktop Control | ✔️ | ||
| Webex Assistant | ✔️ |