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PressONE's UC Solution Feature Set

System Features Company-Wide (Office/Site Manager) Lite Business Premium Call Center Call Center Supervisor
Visual AA Builder ✔️
Dial By Name Directory ✔️
Dial By Extension ✔️
Intro Greetings ✔️
Post Welcome Greeting ✔️
Multiple Language Support ✔️
Unlimited Level ✔️
Configurable AA Timeouts
Call Pickup
Directed Call Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Group Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Site Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Domain Pickup ✔️ ✔️ ✔️ ✔️ ✔️
Audio Conferencing (Dedicated Bridge)
Leader Login ✔️ ✔️ ✔️ ✔️ ✔️
Leader PIN ✔️ ✔️ ✔️ ✔️ ✔️
Participant PIN ✔️ ✔️ ✔️ ✔️ ✔️
Require Leader to Start ✔️ ✔️ ✔️ ✔️ ✔️
Begin and End Times ✔️ ✔️ ✔️ ✔️ ✔️
Max # of Participants ✔️ ✔️ ✔️ ✔️ ✔️
Save Participants ✔️ ✔️ ✔️ ✔️ ✔️
Announce Participants ✔️ ✔️ ✔️ ✔️ ✔️
Arrive/Depart Tones ✔️ ✔️ ✔️ ✔️ ✔️
Reports ✔️
Platform Integrations
Screen Pop to Hundreds of Apps ✔️ ✔️ ✔️ ✔️ ✔️
Deep integration with Hundreds of CRM's and ERPs ✔️ Additional Additional
Full Rest API ✔️ ✔️ ✔️
Monitoring
Listen In ✔️ ✔️
Barge In ✔️ ✔️
Whisper ✔️ ✔️
Multicast Paging
Overhead Paging ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Device/Phone Based Paging ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Call Parking
Static call Parking ✔️ ✔️ ✔️ ✔️ ✔️
Parking on a Button ✔️ ✔️ ✔️ ✔️ ✔️
Parking in orbit (Dynamic Call Park) ✔️ ✔️ ✔️ ✔️ ✔️
Call Disposition and Notation
Notes ✔️ ✔️ ✔️ ✔️ ✔️
Nested Reasons ✔️ ✔️ ✔️ ✔️ ✔️
Transfers
Blind ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Attended ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Transfer to VM ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Text to Speech
Music on Hold ✔️ ✔️ ✔️ ✔️ ✔️
Voicemail Greetings ✔️ ✔️ ✔️ ✔️ ✔️
Auto-Attendants ✔️
Queue Announcements ✔️ ✔️
Messages to Agents ✔️ ✔️
Speech to Text (Speech Recognition)
Auto-Attendants ✔️
Intercom/auto answer ✔️ ✔️ ✔️ ✔️ ✔️
Hot Desking ✔️ ✔️ ✔️ ✔️
Call Recording
Always-On ✔️ ✔️* ✔️ ✔️ ✔️ ✔️
Device Based Recording ✔️ ✔️ ✔️ ✔️ ✔️
Mid-Call Recording/Redaction ✔️ ✔️ ✔️ ✔️ ✔️
Call Recording File Remote Storage - AWS, Wasabi, SFTP, FTP ✔️
Domain-Wide Recording ✔️
Time Frames/Schedules
Personal ✔️ ✔️ ✔️ ✔️ ✔️
Company-Wide ✔️ ✔️ ✔️ ✔️ ✔️
User Specific Features
Answering Rules
Ring Time Out ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
DND ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Call Screening ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Call Forwarding (Always, On Active, When Busy, Unanswered, Offline) ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Simultaneous Ring ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Sequential Ringing ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Answer Confirmation ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Conference (Personal Bridge)
Leader Login ✔️ ✔️
Leader Pin ✔️ ✔️
Participant Pin ✔️ ✔️
Require Leader to Start ✔️ ✔️
Begin/End times ✔️ ✔️
Max Number of Participants ✔️ ✔️
Save Participants ✔️ ✔️
Announce Participants ✔️ ✔️
Arrive/Depart Tones ✔️ ✔️
Voicemail ✔️ ✔️
Voicemail to Email ✔️ ✔️ ✔️ ✔️ ✔️
Voice Distribution ✔️ ✔️ ✔️ ✔️ ✔️
Voicemail Copy ✔️ ✔️ ✔️ ✔️ ✔️
Transcription ✔️
OneFAX
Fax-To-Email ✔️
Email-to-Fax ✔️
Portal ✔️
Fax-To-Fax (ATA) ✔️
Call Waiting ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Operator Forward ✔️ ✔️
Presence ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Time Frames ✔️ ✔️ ✔️ ✔️ ✔️
Single Sign-On (SSO) -- Google/Microsoft/Apple ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
MFA ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Group Chat ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
SMS/MMS ✔️
Music on Hold ✔️ ✔️ ✔️ ✔️
Multiple Device Managmenet ✔️ ✔️ ✔️ ✔️ ✔️
Visual Button Builder ✔️ ✔️ ✔️
Contact Center and Queues
Call Center Stats
Callers Waiting ✔️ ✔️
Avg Wait Time ✔️ ✔️
Avg Handling Time ✔️ ✔️
Abandon Rate ✔️ ✔️
Calls Answered ✔️ ✔️
Call Volume ✔️ ✔️
Call Center Reporting
Queue Statistics ✔️ ✔️
Agent Statistics ✔️ ✔️
Agent Availability ✔️ ✔️
DNIS Statistics ✔️
Call Queue Routing
Round Robin (Longest Idle) ✔️ ✔️
Tiered Round Robin ✔️ ✔️
Ring All ✔️ ✔️
Linear ✔️ ✔️
Linear Cascade - Agents to Ring initially ✔️ ✔️
Linear Cascade - Agents to Add after Timeout ✔️ ✔️
Call Park ✔️ ✔️
Forward if Unavailable ✔️ ✔️
Forward if Unanswered ✔️ ✔️
Call Back ✔️ ✔️
Insterstitial Audio Annoucements ✔️ ✔️
Call Queue Thresholds
Max Expected Wait Time ✔️
Max Queue Length ✔️
Queue Ring Timeout ✔️
Agent Ring Timeout ✔️
Call Center Agent Settings
Agent Status (built in and custom) ✔️ ✔️
Wrap Up Time ✔️ ✔️
Max Simultaneous Calls ✔️ ✔️
Forward if Unavailable ✔️ ✔️
Queue Priority for Agent ✔️ ✔️
Request Confirmation ✔️ ✔️
Auto-Answer ✔️ ✔️
Pick-up calls waiting in Queue ✔️ ✔️
Transfer calls waiting in Queue ✔️ ✔️
Prioritize Calls waiting in queue ✔️
Web phone with Agent Stats, Controls, Chat ✔️ ✔️
General Call Queue Settings
Call Recording ✔️ ✔️
Statistics ✔️
Message to Agent ✔️
Require Agents ✔️
Require Music on Hold(MOH) ✔️
Logout Agent on Missed Call ✔️
Intro Greetings ✔️
SMS Queuing
Allows Queues to accept SMS messages where call center agents will handle the text conversation ✔️ ✔️
SMS Queuing Statistics ✔️
Monitoring, Data, and Analytics
Call Center Reports
Queue Statistics ✔️
Agent Statistics ✔️
Agent Availability ✔️
DNIS Statistics ✔️
Call Center Stats-Home Page ✔️
Callers Waiting ✔️
Average Wait Time ✔️
Average Handling Time ✔️
Abandon Rate ✔️
Calls Answered ✔️
Call Volume ✔️
Real-Time Analytics
Real-Time Analytics ✔️
Custom Wallboards for Call centers ✔️
Create/Edit/Share Wall boards and KPI’s ✔️
Chart Types - Line Graph, Gauge, Single Stat, Grid, Notes, iFrame ✔️
Company - Wide Graphs and Statistics
Peak Active Calls ✔️
Call Volume ✔️
Total Minutes ✔️
Users and Applications (qtys) ✔️
Usage Stats (voice, sms) ✔️
Call History with Recording ✔️
Cradle to Grave Reporting ✔️
Sites
Geographical segmentation of customer account ✔️
Site Manager Scope to manage specific locations’ Users, Devices, CallerID, Queues, Telephone Numbers ✔️
Custom Caller ID ✔️
Custom 911 ✔️
Security Features
Portal Security
Secure Password Requirements ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Forced Password Reset ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Password Set/Reset via email ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
reCAPTCHA ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
User Welcome Emails ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
TLS and SRTP Audio Encryption ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Dictionary Attack Prevention ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Authorization Codes ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Dial Permissions ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Class of Service ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Unified Communications
WebRTC/Progressive Web App
Video Conferencing ✔️ ✔️ ✔️ ✔️ ✔️
Chat ✔️ ✔️ ✔️ ✔️ ✔️
SMS ✔️ ✔️
Softphone (IoS, Android, WIN, MAC)
Microsoft Teams Integration (Softphone) ✔️
SNAPMobile ✔️ ✔️ ✔️ ✔️ ✔️
SNAP.HD (collaboration)
Scheduling ✔️
Personal Meeting Rooms ✔️
Webinars ✔️
Active Speaker ✔️
Recording ✔️
Screen Share ✔️
Public/Private Chat ✔️

PressONE's Broadworks Features

Feature Pack Name Feature Name SIP Trunk Basic/Business Line Standard Premium
Authentication ✔️ ✔️ ✔️ ✔️
Barge-In Exempt ✔️ ✔️ ✔️ ✔️
Call Waiting ✔️ ✔️ ✔️ ✔️
Calling Line ID Delivery Blocking ✔️ ✔️ ✔️ ✔️
Calling Name Delivery ✔️ ✔️ ✔️ ✔️
Calling Number Delivery ✔️ ✔️ ✔️ ✔️
Calling Party Category ✔️ ✔️ ✔️ ✔️
Charge Number ✔️ ✔️ ✔️ ✔️
Classmark ✔️ ✔️ ✔️ ✔️
Connected Line ID Presentation ✔️ ✔️ ✔️ ✔️
Connected Line ID Restriction ✔️ ✔️ ✔️ ✔️
Customer Originated Trace ✔️ ✔️ ✔️ ✔️
External Calling Line ID Delivery ✔️ ✔️ ✔️ ✔️
Internal Calling Line ID Delivery ✔️ ✔️ ✔️ ✔️
Intercept User ✔️ ✔️ ✔️ ✔️
Physical Location ✔️ ✔️ ✔️ ✔️
Polycom Phone Service ✔️ ✔️ ✔️ ✔️
Preferred Carrier User ✔️ ✔️ ✔️ ✔️
Privacy ✔️ ✔️ ✔️ ✔️
Third-Party MWI Control ✔️ ✔️ ✔️ ✔️
Base-User Third-Party Voice Mail support ✔️ ✔️ ✔️ ✔️
Call Capacity Management ✔️ ✔️ ✔️
Incoming Calling Plan ✔️ ✔️ ✔️
Outgoing Calling Plan ✔️ ✔️ ✔️
Intercept Group ✔️ ✔️ ✔️
Preferred Carrier Group ✔️ ✔️ ✔️
Base-Group Voice Messaging Group ✔️ ✔️ ✔️
Call Forwarding Always ✔️ ✔️ ✔️
Call Forwarding Always Secondary ✔️ ✔️ ✔️
Call Forwarding Busy ✔️ ✔️ ✔️
Call Forwarding No Answer ✔️ ✔️ ✔️
Call Forwarding Not Reachable ✔️ ✔️ ✔️
Call Return ✔️ ✔️ ✔️
Call Transfer ✔️ ✔️ ✔️
Directory Number Hunting ✔️ ✔️ ✔️
Flash Call Hold ✔️ ✔️ ✔️
Last Number Redial ✔️ ✔️ ✔️
Business Line - User Three-Way Calling ✔️ ✔️ ✔️
Hunt Group ✔️ ✔️ ✔️
Business Line - Group Series Completion ✔️ ✔️ ✔️
Anonymous Call Rejection ✔️ ✔️
Automatic Call Back ✔️ ✔️
Call Me Now ✔️ ✔️
Diversion Inhibitor ✔️ ✔️
Do Not Disturb ✔️ ✔️
Flexible Seating Guest ✔️ ✔️
Group Night Forwarding ✔️ ✔️
Hoteling Guest ✔️ ✔️
Speed Dial 8/100 ✔️ ✔️
Standard Feature Add On - User Silent Alerting ✔️ ✔️
Call Park ✔️ ✔️
Call Pick Up ✔️ ✔️
Standard Feature Add On - Group Group Pagin ✔️ ✔️
Personal Mobility Package ✔️
Alternate Numbers ✔️ ✔️
Automatic Hold/Retrieve ✔️ ✔️
Busy Lamp Field ✔️ ✔️
Call Center Monitoring ✔️
Call Forward Selective ✔️ ✔️
Call Notify ✔️ ✔️
Custom Ringback User ✔️
Custom Ringback User - Video ✔️
Custom Ringback - Call Waiting ✔️
Directed Call Pickup ✔️ ✔️
Directed Call Pickup with Barge-in ✔️ ✔️
Executive ✔️ ✔️
Executive - Assistant ✔️ ✔️
Hoteling Host ✔️
Music On Hold - User ✔️
Video On Hold - User ✔️ ✔️
N-Way Calling ✔️ ✔️
Pre-Alerting Announcement ✔️ ✔️
Priority Alert ✔️ ✔️
Push-to-Talk ✔️
Selective Call Acceptance ✔️ ✔️
Selective Call Rejection ✔️ ✔️
Shared Call Appearance ✔️ ✔️
Shared Call Appearance 5 ✔️ ✔️
Shared Call Appearance 10 ✔️
Premium Feature Add On Virtual On-Net Enterprise Extensions ✔️
Account/Authorization Codes ✔️ ✔️
Custom Ringback Group ✔️
Custom Ringback Group -Video ✔️
Enhanced Outgoing Calling Plan ✔️ ✔️
Instant Group Call ✔️ ✔️
Music On Hold ✔️ ✔️
Premium Feature Add On - Group Music One Hold - Video ✔️ ✔️
Trunking Feature Add On Route List ✔️
Basic Call Logs Basic Call Logs ✔️ ✔️ ✔️
Multimedia Unified Messages ✔️
Fax Messaging ✔️ ✔️ ✔️
UC-One User Applications including Communicator Desktop / Mobile / Tablet, and Connect ✔️
UC Complete Add-On Bundle Collaborate ✔️
Integrated IM&P ✔️
Collaborate - Sharing ✔️
Collaborate - Audio ✔️
Collaborate - Video ✔️
Collaborate Collaborate Guest Client (WebRTC) ✔️
Personal Assistant Personal Assistant ✔️
MobileLink ✔️
Broadworks Anywhere ✔️ ✔️
Call Forwarding Always ✔️ ✔️ ✔️
Call Forwarding Always Secondary ✔️ ✔️ ✔️
Call Forwarding Busy ✔️ ✔️ ✔️
Call Forwarding No Answer ✔️ ✔️ ✔️
Call Forwarding Not reachable ✔️ ✔️ ✔️
In Call Service Activation ✔️
Multiple Call Arrangement ✔️
Remote Office ✔️
Sequential Ring ✔️
Shared Call Appearance 5 ✔️ ✔️
Shared Call Appearance 10 ✔️
Simultaneous Ring Personal ✔️
Two Stage Dialing ✔️
Personal Mobility Package Voice Portal Calling ✔️
Alternate Numbers ✔️ ✔️
Anonymous CAll Rejection ✔️ ✔️
Call Forwarding Always ✔️ ✔️ ✔️
Call Forwarding Always Secondary ✔️ ✔️ ✔️
Call Forwarding Busy ✔️ ✔️ ✔️
Call Forwarding Selective ✔️ ✔️
Call Me Now ✔️ ✔️
Directory Number hunting ✔️ ✔️ ✔️
Diversion Inhibitor ✔️ ✔️
Do Not Disturb ✔️ ✔️
Selective Call Rejection ✔️ ✔️
Group Night Forwarding ✔️ ✔️
Priority Alert ✔️ ✔️
Selective Call Acceptance ✔️ ✔️
Virtual Power Pack User Selective Call Rejection ✔️ ✔️
Voice Messaging - User ✔️ ✔️ ✔️
Voice Messaging - User Video ✔️ ✔️ ✔️
Unified Messaging Solution MWI Delivery to Mobile End Point ✔️ ✔️ ✔️
Fax Messaging Fax Messaging ✔️ ✔️ ✔️
Account/Authorization Codes ✔️ ✔️
Custom Ringback Group ✔️
Custom Ringback Group - Video ✔️
Enhanced Outgoing Calling Plan ✔️ ✔️
Instant Group Call ✔️ ✔️
Music On Hold ✔️ ✔️
Enhanced Group Service Package Music On Hold - Video ✔️ ✔️
Receptionist Enterprise ✔️
Rececptionist Small Business ✔️
Receptionist Receptionist Office ✔️
Auto Attendant ✔️ ✔️ ✔️
Auto Attendant Auto Attendant - Standard ✔️ ✔️ ✔️

PressONE's Broadworks With Webex

CALLING Basic Standard Premium
Unlimited Calling to the US and Canada ✔️ ✔️ ✔️
Call anyone with a phone number (audio or video) ✔️ ✔️ ✔️
Conference calling ✔️ ✔️ ✔️
Visual voicemail and voicemail-to-email ✔️ ✔️ ✔️
Call history ✔️ ✔️ ✔️
Contact lists ✔️ ✔️ ✔️
Hold/Resume ✔️ ✔️ ✔️
Transfer ✔️ ✔️ ✔️
Forward your calls ✔️ ✔️ ✔️
Single number reach ✔️ ✔️ ✔️
Share screen or application ✔️ ✔️ ✔️
Call Pull ✔️ ✔️ ✔️
Call Pickup ✔️ ✔️ ✔️
Record your calls ✔️ ✔️ ✔️
Call queue management ✔️ ✔️ ✔️
Executive Assistant ✔️ ✔️ ✔️
MESSAGING
Unlimited one-on-one and group messaging ✔️ ✔️ ✔️
File sharing ✔️ ✔️ ✔️
Desktop and Application screen sharing ✔️ ✔️ ✔️
Availability status ✔️ ✔️ ✔️
Find People, Spaces, Messages, and Files ✔️ ✔️ ✔️
Message threads and quoting ✔️ ✔️ ✔️
Share emojis ✔️ ✔️ ✔️
Add reactions ✔️ ✔️ ✔️
Share animated GIFs ✔️ ✔️ ✔️
Do not Disturb ✔️ ✔️ ✔️
Message notification options ✔️ ✔️ ✔️
Message external guests ✔️ ✔️ ✔️
Space moderator controls ✔️
Announcement only options ✔️
MEETINGS
How many people can join a Personal Room meeting? Up to 100 people Up to 1000 people
How many people can join a Space meeting? Up to 25 people Up to 100 people Up to 300 people
Meeting length Up to 24 hours Up to 24 hours Unlimited
Share content - screen, application, files, whiteboard ✔️ ✔️ ✔️
Virtual and blurred background ✔️ ✔️ ✔️
Remove background noise ✔️ ✔️ ✔️
Animated meeting reactions and gestures ✔️ ✔️
Interactive whiteboarding ✔️ ✔️ ✔️
Polling ✔️ ✔️
Breakout sessions ✔️ ✔️
Schedule meetings from your Google or Microsoft Outlook Calendar ✔️ ✔️
Schedule meetings from Microsoft Office Suite 365 ✔️ ✔️
Meeting recording ✔️ ✔️
Meeting recording transcriptions ✔️
Add an alternative meeting host ✔️
Host can let others manage your meetings ✔️
Remote Desktop Control ✔️
Webex Assistant ✔️