Hosted Call Center

If your company provides small support-based call center support or if you are a full featured, high volume call center with complex systems, PressONE can save your company valuable time, money and resources through our Hosted Call Center solution. Our cloud-based solution is affordable, user-friendly and accessible from anywhere at anytime.

Hosted Call Center is quick to deploy and only requires a computer, phone and an Internet connection. Agents can operate as a virtual team from anywhere in the world without having to install additional hardware or software from their remote location.  This means reducing overhead while increasing responses from customer service agents and representatives through email, SMS, chat or telephone.

Features:

• Delivered via the cloud as a turnkey solution
• Management and monitoring tools allows you to easily add functionality as business requirements change
• Broad range of features permit unique calling capabilities for different level team members
• Automatic software updates
• Multiple call center support, including at-home agents
• 24/7/365 monitoring and maintenance from our Network Operations Center (NOC)